Refund Policy

To initiate a refund for your gaming transactions, please follow these steps:

Firstly, submit a refund request by ensuring the following conditions are met: the virtual currency or item remains unused, the request is made within 7 days of purchase, and the refund amount is within your recent recharge total. Then, visit our website and contact our customer service team.

Secondly, provide the required information, including your account name, top-up record, and the reason for the refund, to help expedite the processing.

Thirdly, our team will review your request within 3 business days. Upon approval, you will receive a confirmation email, and the refund amount will be processed promptly.

Lastly, allow up to 7 business days for the refund to be completed. Stay in contact with our support team for updates, and feel free to reach out if you need further assistance.